Refund policy

We want you to be 100% satisfied with our products. 

We accept items for exchange or refund within 14 calendar days after delivery of the product.

Items exchanged or returned must be in new, unused condition, in original packaging, with tags attached, unaltered, and with no odor. NO EXCEPTIONS.

In the event the the purchased item after inspection was used condition or not in original packaging with tags attached we will reserve the right to decline processing the returned items and ship them back to you.

If customer request a refund, a 10% restock fee in the event you decide to return the purchased item(s) refund will be calculated based on the original price of the item.

We do not refund customer for the cost of shipping charges if (any).

Clearance, Final Sales, and under wears are NOT eligible for exchanges.

Since you are responsible for shipping items back to us, we recommend insuring packages, especially on high-end items.

Blue City Boutique will not be responsible for packages not received by our warehouse. We suggest that you ship items to our warehouse as soon as possible, since we do not guarantee availability of items exchanged for.

Once items are received, we will email you a notification. We will then notify when the exchange has been completed. Typical exchange process is completed within 10 Business days after receipt of items.

For additional information, please contact our customer service department.

bluecitynyc@gmail.com