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FAQ

Where are your items shipped from?

  • Orders are shipped from our fulfillment center in Brooklyn NY

 

Can I order something online and pick it up in-store?

  • Yes

 

Can I edit my order once I placed it?

  • Once an order has been placed there are no changes that can be made.
  • In order to make any changes, first we need to cancel your order So you can place a new order. 

 

Can I change the shipping address after the order has been placed?

  • Unfortunately, for security purposes, we aren’t able to change the address after an order has been placed.

 

How can I cancel my order?

  • Please email bluecitynyc@gmail.com with your order number and email associated with your order. *Orders placed with items listed as “All Sales Final” cannot be cancelled or changed.
  • orders cannot be cancelled after they shipped.

 

How do I return an item?

  • All regular priced product may be returned for a refund in its original new, unused condition, in original packaging, with tags attached, unaltered, and with no odor within 10 days after the delivery of the product. (NO EXCEPTIONS)
  • Please email us at:  bluecitynyc@gmail.com to request an exchange.

  

 

How do I find out about upcoming releases?

 

How long does it take to ship?

  • If the Item is in Stock (which usually is), we will ship your order same day.
  • Occasionally Orders may take 4-5 business days to process if the item is on back order.
  • Depends where you are located, allow 2-7 business days to receive your order.