Where are your items shipped from?
- Orders are shipped from our fulfillment center in Brooklyn NY
Can I order something online and pick it up in-store?
Can I edit my order once I placed it?
- Once an order has been placed there are no changes that can be made.
- In order to make any changes, first we need to cancel your order So you can place a new order.
Can I change the shipping address after the order has been placed?
- Unfortunately, for security purposes, we aren’t able to change the address after an order has been placed.
How can I cancel my order?
- Please email firstname.lastname@example.org with your order number and email associated with your order. *Orders placed with items listed as “All Sales Final” cannot be cancelled or changed.
- orders cannot be cancelled after they shipped.
How do I return an item?
- All regular priced product may be returned for a refund in its original new, unused condition, in original packaging, with tags attached, unaltered, and with no odor within 10 days after the delivery of the product. (NO EXCEPTIONS)
- Please email us at: email@example.com to request an exchange.
How do I find out about upcoming releases?
- Please follow us on IG: @blucecitynyc
How long does it take to ship?
- If the Item is in Stock (which usually is), we will ship your order same day.
- Occasionally Orders may take 4-5 business days to process if the item is on back order.
- Depends where you are located, allow 2-7 business days to receive your order.